Delivery

At our online store, we aim to make delivery of your order reliable, transparent, and as smooth as possible from the moment you place it until your parcel arrives at its destination.

Order Processing and Dispatch

Once you have completed your order at giftsundcollections.com, we begin the fulfillment process by preparing your items for shipment. This includes verifying order details, carefully packaging each product, and dispatching your parcel through a trusted courier network. Orders are processed in a systematic manner and will be sent out as soon as they are ready for transit. During this phase, you can expect communication from us confirming that your order has been successfully placed and subsequently dispatched.

Delivery Options

We utilize a range of delivery services to ensure that your items reach you securely, whether you are local or based overseas. Some services provide tracking information, allowing you to monitor the journey of your parcel as it moves from dispatch to delivery. Others focus on efficient standard delivery without real-time tracking, depending on the service selected at checkout.

Regardless of the option chosen, all parcels are handled by reputable carriers, and appropriate measures are taken to protect the contents. In certain cases, a signature may be required upon delivery to ensure your order reaches you or someone at your delivery address safely and securely.

International Shipments

When ordering from outside the country of dispatch, please be aware that international shipments are subject to customs and import regulations of your destination. You are responsible for understanding and complying with any local requirements that may apply. These may include duties, taxes, or other regulations that vary from one country to another. Because customs processes are outside our control, delivery times and handling can differ by destination.

It is advisable to check with your local customs office for specific information before placing an order, especially if your items are being shipped across borders.

Packaging and Care

All products are packed with great care to minimize the risk of damage during transit. Fragile items are wrapped and boxed appropriately to withstand handling by couriers. We continuously review our packaging practices to ensure both sustainability and protection for the products you order.

Tracking Your Order

For shipments that include tracking, you will receive a unique reference that allows you to follow your parcel’s progress through the carrier’s tracking system. This tracking number will be issued once the order has left our warehouse and entered the courier’s network. Simply use that reference on the carrier’s tracking platform to view updates and estimated delivery status.

For deliveries without tracking, once your order has been dispatched, it enters the delivery network, and you can expect it to follow the normal course toward your specified address as indicated during checkout.

Delivery Challenges

There may be occasions where delivery is delayed due to factors outside our control, such as customs processing, weather conditions, or operational challenges within the courier network. Such delays are uncommon but possible, and we appreciate your patience in such situations.

If a parcel is returned to us because it could not be delivered, we will notify you and advise on the next steps. Returned items are carefully assessed, and arrangements may be made for you to place a new order when you are ready.

Customer Responsibility

Please ensure that the delivery information you provide is accurate and complete at the time of ordering. Incorrect or incomplete details can lead to delivery issues. Once a parcel is dispatched, responsibility for its safe delivery rests with the carrier, although we remain available to assist with any follow-up questions you may have.

Summary

We are committed to delivering your orders with care and attention, offering a range of delivery services designed to suit different needs. Through secure processing, trusted carriers, and clear communication, we aim to make your delivery experience positive from start to finish.